Shipping policy

Velterra Shipping Policy

Thank you for shopping with Velterra. We are proud to be a fully Australian owned and operated business. At this stage, we only ship to addresses within Australia and do not offer international shipping.
Made-to-Order Products (Decals)
Because our high-quality decals are made-to-order, they require extra care. This includes specialized preparation, sorting, manufacturing, and processing.
  • Production Time: Please allow an additional 3–5 business days for your decals to be custom-made before they are handed over to the courier.
  • Combined Orders: If your order contains both made-to-order decals and in-stock items, the entire order will ship together once the decals are ready.
Shipping Rates & Delivery Estimates
We offer straightforward, flat-rate shipping options nationwide:
  • Standard Delivery: A flat fee of $12 applies to all orders under $100.
  • Free Shipping: Enjoy free standard postage on all orders of $100 or more.
  • Next Day Delivery: Available for urgent orders. Rates are calculated dynamically at checkout based on your specific Australian delivery address. Please note that selecting Next Day Delivery only speeds up the shipping time, not the production time required to make your decals.
Processing & Delivery Times (In-Stock Items)
  • Processing Time: Orders for standard, in-stock products are processed within 1–2 business days. Orders are not processed or dispatched on weekends or public holidays.
  • Next Day Delivery Cut-off: For in-stock items to qualify for next-day delivery, your order must be placed before 12:00 PM AEST on a business day. Orders placed after this time or over the weekend will be dispatched the following business day.
Shipment Tracking & Delivery Carriers
Orders are usually shipped via Australia Post or another suitable courier depending on the order size and destination. Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number.
Incorrect Address Policy
Please ensure your shipping address is completely correct before completing checkout.
  • If you notice an error, contact us immediately. We cannot cancel or change the address once the order has been shipped.
  • If a parcel is returned to Velterra due to an incorrect, incomplete, or insufficient address provided by the buyer, you will be required to pay the cost of re-shipping before your package is dispatched again.
Lost, Delayed, or Damaged Parcels
Velterra works diligently to ensure safe delivery, but we are not directly liable for transit issues caused by the carrier.
  • If your parcel is delayed, lost, or damaged in transit, please contact us so we can help investigate the issue with the courier.
  • Proof of Damage Required: If your package arrives damaged, you must provide your order number and clear photographic proof of the damaged packaging and goods so we can file a claim and work out a solution.